Contactless and credit card fees aren’t set by us. They’re determined by the card networks and passed on to you by your bank. The Commerce Commission has announced that Interchange Fees, which make up the largest portion of these costs, will be capped from December 2025. This should lead to a meaningful reduction in what you pay. To help you manage these costs, we offer surcharging functionality. From May 2026, new government regulations will restrict surcharging on some transaction types. We’ll make sure your solution remains compliant and will communicate directly with you before anything changes.

You can’t separate “credit” vs “debit,” but you can apply different rates by card type (e.g. Visa vs Amex).

Our support site is updated whenever there’s an active, widespread issue.

Yes! If your terminal has a SIM or WiFi connection, you can accept payments on the go. 

It’s our merchant reporting and administration portal. Learn more here. 

You can remove the surcharge prompt for contactless payments – contact us for setup. 

Yes — just use the Merchant Reference field on the Purchase screen. Get step by step instructions here.